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Objective

GbizID is an authentication service for businesses provided by Digital Agency.
It enables businesses to log in government services easily by using one account (Single Sign On)and 2-factor authentication (2FA: Password + SMS or Mobile App).
By using this service, central government agencies and local governments don’t need to develop their own online authentication system so total cost of system development is reduced.
In addition, it reduces users’ burden to get multiple accounts for logging in government services and enhance users’ experience.

Adoption Scale

The Number of accounts; 990,688（As of June 2023）
Legal entities : Individual business owners = 8 : 2

Maturity

  • GbizID has been operated for over 3years since January 2020.
  • 135 government systems are connected with GbizID

Information on Design and Implementation :

It follows Design System made by Digital Agency. https://www.digital.go.jp/policies/servicedesign/designsystem/ The system is developed and operated by the company which is chosen through tender by Digital Agency
Digital Agency is managing the vendor for system development and its operation.

Technical Standards

OpenID Connect compliant.

Operational Guidelines

Operational Guidelines for Relying Parties (Japanese)
https://gbiz-id.go.jp/top/manual/pdf/rules_for_RP.pdf

Implementation Handbook

Monitoring and Evaluation Metrics

  • Daily number of users acquired
  • Daily response rate for inquiry by help desk
  • Total Number of users by month
  • Total Number of connected systems by month

Capacity Building Measures

  • Provide YouTube Video for users to learn how to register for GbizID account and log in connected services
  • Explain the benefits by adopting GbizID to government agenciesand local governments through conferences etc.

Governance Mechanism

Act on the Advancement of Government Administration Processes That Use Information and Communications Technology　（Act No. 151 of December 13, 2002）

Engagement Model

  • You can access the help desk by email and phone
  • It also provides chatbot on the website

Use Cases

  • The most frequent use case for GbizID is authentication for grants applications. Now processes of most grants for SMEs are digitalized and they require authentication by GbizID account. It urges SMEs to acquire GbizID account and expand userbase.
  • GbizID is also used for process of social security applications by businesses. All companies and individual business owners must do these applications so many users utilize online authentication though GbizID.
  • GbizID is now connected with 135systems including local governments, independent administrative agencies and so on so it becomes used widely for online authentication of businesses in public services.

Annual budget

About $18 million
Capex: about $3million, Opex: about $15million (In Opex, the process of verifying business owners costs high now but we will improve this process by using IndividualNumber Card)

Additional Information

“Experimenting with Digitalization: A Case Study of Japan’s Ministry of Economy, Trade, and Industry”, Sechi Kailasa,Mar 31, 2022

https://medium.com/digitalhks/experimenting-with-digitalization-a-case-study-of-japans-ministry-of-economy-trade-and-industry-bc28670d8d73

Contact Us

  • Hiroki YOSHIDA Director
  • hiryoshid@digital.go.jp
  • Tatsushi YAMADA Service Expert
  • tatyamada@digital.go.jp

Content provided by ICD, Ministry of Electronics & Information Technology, Government of India

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